Terms of Service

Last updated: May 19, 2026 · Last reviewed: May 19, 2026

IMPORTANT: These Terms include a binding arbitration clause and a class-action waiver (Section 16). You may opt out of arbitration within 30 days by following the procedure described in that section.

1. Acceptance and Eligibility

By accessing or using LetterLotus(the "Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old and able to form a binding contract under applicable law to use the Service. We do not knowingly accept users under 18. The Service is offered from the United States and primarily intended for U.S. residents.

2. Nature of Services

LetterLotus is not a law firm and does not provide legal advice. Our services are not a substitute for professional legal advice from a licensed attorney.

LetterLotus is a writing assistance tool. You select the type of letter you need and provide the relevant details through our questionnaire. We help organize that information into a clear, well-structured document with appropriate tone, grammar, and formatting. We operate as a scrivener: we structure and polish your words, but the substance and accuracy of the content remain your responsibility.

3. AI-Generated Content

Letters are generated by large language models ("LLMs") operated by Anthropic (Claude) and, as a fallback, xAI (Grok). When you submit your questionnaire, your responses are transmitted to one of these providers through their secure business APIs, and the generated text is returned to you. Under our agreements with these providers, your inputs and the generated letter are not used to train their AI models. See our Privacy Policy for retention details.

LLMs are probabilistic and may produce content that is inaccurate, incomplete, outdated, fabricated (commonly called "hallucinations"), or inappropriate for your specific circumstances. Citations to laws, court cases, statutes, regulations, contracts, names, dates, or persons should be independently verified before use. You are solely responsible for reviewing every word of the letter before sending it.

Do not enter Social Security numbers, full bank or credit-card numbers, government ID numbers, protected health information beyond what is necessary for your letter, or information about minors under 13. Use placeholders and fill in such details manually after download.

You are responsible for ensuring that any letter you send is truthful, accurate as to facts within your knowledge, and used for lawful purposes. You must not represent AI-generated content as the work of a licensed attorney.

4. No Attorney-Client Relationship

Using this website or our services does not establish an attorney-client relationship. Information you provide is not protected by attorney-client privilege.

No communication with LetterLotus, whether through our website, questionnaires, or support channels, creates any form of professional relationship protected by attorney-client privilege or the attorney work-product doctrine.

5. User Responsibilities

You are responsible for the accuracy and truthfulness of all information you provide through our questionnaires. LetterLotus does not verify, fact-check, or evaluate the information you submit.

Before using any letter generated by our service, you must review the output carefully to confirm it accurately represents the information you intended to convey. If your situation involves legal proceedings or other matters where legal rights are at stake, you should consult a licensed attorney in your jurisdiction before using the generated content.

You are solely responsible for determining whether a particular letter type is appropriate for your situation and whether the generated content is suitable for your intended purpose.

6. Prohibited Uses and Acceptable Use

You agree not to use LetterLotus to:

Submit false or fraudulent information
Generate content intended to deceive, defraud, or mislead any person or entity
Misrepresent AI-generated content as the work product of a licensed attorney
Engage in the unauthorized practice of law or facilitate the unauthorized practice of law by others
Harass, threaten, defame, or impersonate any person or entity
Submit personal information of any third party without that party's authorization
Submit information about minors under 13 or use the Service on behalf of a minor under 13
Use automated means (bots, scrapers, headless browsers) to access the Service, except for permitted search-engine crawlers
Reverse-engineer, decompile, or attempt to extract the source code, prompts, or model weights powering the Service
Resell, sublicense, or commercially redistribute the Service or generated output as a substitute for our Service
Interfere with or disrupt the Service, attempt to gain unauthorized access, or violate any security measures
Use the Service in violation of any applicable law, including export controls and sanctions

7. Intellectual Property

You retain full ownership of all content you provide to LetterLotus through our questionnaires, and you own the generated output. We do not claim any rights to your content after generation.

We retain all rights to the LetterLotus platform, including our website, templates, prompts, algorithms, and underlying technology. These Terms do not grant you any license to our platform beyond the limited right to use the Service in accordance with these Terms.

If you provide feedback or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use the feedback without obligation or compensation to you.

8. Payment Terms and Refunds

LetterLotus operates on a one-time purchase model. Each letter costs $39. There are no recurring charges unless you choose to purchase additional letters.

All payments are processed securely by Stripe. LetterLotus does not store or have access to your full payment card details.

We offer a 10-day money-back guarantee. If you are not satisfied with your letter, you may request a full refund within 10 calendar days of your purchase by emailing support@letterlotus.com. Refunds are processed back to the original payment method, typically within 5–10 business days. Separately from this 10-day window, you retain any chargeback rights provided by your card issuer (which are governed by the card network's rules, not by these Terms).

9. Warranty Disclaimer

All content is provided "as is" and "as available" without warranty of any kind, express or implied, including without limitation any warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, or uninterrupted operation. We do not guarantee that content will be comprehensive, accurate, or applicable to your specific situation, jurisdiction, or legal requirements.

We do not review your inputs for legal accuracy or sufficiency, draw legal conclusions, or apply the law to the facts of your situation.

10. Limitation of Liability

Our total liability to you for any damages shall not exceed the greater of fifty dollars ($50.00) or the amount you paid us in the twelve (12) months preceding the claim.

In no event shall LetterLotus, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, regardless of the cause of action or the theory of liability, even if we have been advised of the possibility of such damages.

Carve-Out. Nothing in these Terms excludes or limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot lawfully be excluded under applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless LetterLotus, its officers, directors, employees, and agents from any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) any content you provide to or generate through the Service; or (d) any outcomes resulting from the use of generated content.

12. Outcome Disclaimer

This tool cannot and does not guarantee any outcome including but not limited to: court sentencing decisions, employment decisions, custody determinations, debt resolution, credit-reporting outcomes, insurance appeals, landlord-tenant outcomes, or any other decision by any third party.

The tool has no influence over any decision-maker's judgment. You acknowledge that outcomes depend on many factors beyond the content of any letter, including the specific facts of your case, applicable laws, and the discretion of the individual or body making the decision.

13. Account Termination and Suspension

We may suspend or terminate your access to the Service at our discretion for violations of these Terms, suspected fraud, abusive use, repeated chargeback activity, or as required by law. We may also discontinue any feature or the Service as a whole at any time. Where we terminate access for our convenience and you have paid for an undelivered letter, you are entitled to a refund of the amount paid for that letter.

14. Modifications to Terms

We may revise these Terms from time to time and will post the most current version at this URL with a revised "Last updated" date. For material changes, we will provide additional notice (such as a banner on the site or an email to recent customers) at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree, your sole remedy is to stop using the Service.

15. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict-of-law principles. Subject to the arbitration agreement below, any disputes not subject to arbitration shall be resolved exclusively in the state or federal courts located in New York County, New York, and you consent to the personal jurisdiction of such courts.

16. Disputes, Binding Arbitration, and Class-Action Waiver

Informal Resolution. Before filing any claim, you agree to email support@letterlotus.com with a description of the dispute and a proposed resolution. We will attempt to resolve the dispute informally within 30 days of receiving your notice. Both parties agree to participate in good faith.

Binding Arbitration. If we cannot resolve the dispute informally, any unresolved dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator in the county of your residence, or by video conference, at your election. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Class-Action Waiver. YOU AND LETTERLOTUS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

Carve-Outs. Either party may bring an individual action in small-claims court for any claim within that court's jurisdiction. Either party may seek injunctive or equitable relief in court for actual or threatened infringement of intellectual property rights.

30-Day Opt-Out. You may opt out of this arbitration agreement by emailing support@letterlotus.com within 30 days of first accepting these Terms, with the subject line "Arbitration Opt-Out" and including your full name and the email address used for your order. Opting out does not affect any other provision of these Terms.

Severability of this Section. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall be severed from arbitration and resolved in court under Section 15. The remainder of this section shall remain in effect.

17. Category Restrictions

Certain letter categories are restricted due to federal regulations and the risk of unauthorized practice of law:

Foreclosure and loan modification letters are blocked because the FTC's Mortgage Assistance Relief Services (MARS) Rule prohibits charging any upfront fee for mortgage assistance services. We direct users to free, government-approved resources instead. See our foreclosure resources page for qualified help.

Immigration hardship letters are blocked because immigration law is highly specialized, and preparing immigration documents without proper authorization constitutes the unauthorized practice of law under 8 CFR Part 292. Mistakes in immigration matters can lead to severe consequences. See our immigration resources page for qualified help.

18. California Civil Code §1789.3 Notice

Under California Civil Code Section 1789.3, California users are entitled to the following consumer-rights notice:

Service provider: LetterLotus. The provider's mailing address is available on request by emailing support@letterlotus.com.
Price: $39 per letter, one-time, as described in Section 8.
Complaints: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

19. DMCA / Copyright

We respect intellectual property rights. If you believe content accessible through the Service infringes your copyright, send a notice to our designated agent that complies with 17 U.S.C. §512(c)(3), including: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and its location on the Service; (d) your contact information; (e) a statement of good-faith belief that the use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act on the owner's behalf. Send notices to support@letterlotus.com with "DMCA Notice" in the subject line.

20. Export Controls and Sanctions

You may not use the Service if you are located in, ordinarily resident in, or a national of a country or region subject to comprehensive U.S. sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), or if you are on any U.S. government list of restricted parties, including the Treasury Department's List of Specially Designated Nationals or the Commerce Department's Denied Persons List. You agree not to use the Service in violation of U.S. export laws or sanctions.

21. Force Majeure

Neither party shall be liable for any delay or failure to perform due to causes beyond its reasonable control, including without limitation: outages or failures of AI providers (Anthropic, xAI), cloud or hosting infrastructure, payment processors, or email providers; acts of God; war or civil disturbance; government action; labor disputes; pandemic; or internet or telecommunications failures.

22. General Provisions

Severability. If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force, and the unenforceable provision shall be modified to the minimum extent necessary to be enforceable.

Entire Agreement. These Terms and our Privacy Policy constitute the entire agreement between you and LetterLotus regarding the Service and supersede any prior agreements.

No Waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Assignment. You may not assign these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.

Notices. We may give you notice by email to the address associated with your order or by posting on the Service. You must send notices to us at support@letterlotus.com.

Headings. Section headings are for convenience only and do not affect interpretation.

No Agency. Nothing in these Terms creates any agency, partnership, joint-venture, employment, or franchise relationship between you and LetterLotus.

23. Contact

For questions about these Terms, email support@letterlotus.com.