Terms of Service
Last updated: April 30, 2026
1. Nature of Services
LetterLotus is not a law firm and does not provide legal advice. Our services are not a substitute for professional legal advice from a licensed attorney.
LetterLotus is a writing assistance tool. You select the type of letter you need and provide the relevant details through our questionnaire. We help organize that information into a clear, well-structured document with appropriate tone, grammar, and formatting. We operate as a scrivener: we structure and polish your words, but the substance and accuracy of the content remain your responsibility.
2. No Attorney-Client Relationship
Using this website or our services does not establish an attorney-client relationship. Information you provide is not protected by attorney-client privilege.
No communication with LetterLotus, whether through our website, questionnaires, or support channels, creates any form of professional relationship protected by attorney-client privilege or attorney work product doctrine.
3. User Responsibilities
You are responsible for the accuracy and truthfulness of all information you provide through our questionnaires. LetterLotus does not verify, fact-check, or evaluate the information you submit.
Before using any letter generated by our service, you must review the output carefully to confirm it accurately represents the information you intended to convey. If your situation involves legal proceedings or other matters where legal rights are at stake, you should consult a licensed attorney in your jurisdiction before using the generated content.
You are solely responsible for determining whether a particular letter type is appropriate for your situation and whether the generated content is suitable for your intended purpose.
4. Prohibited Uses
You agree not to use LetterLotus to:
- Submit false or fraudulent information
- Generate content intended to deceive, defraud, or mislead any person or entity
- Misrepresent AI-generated content as the work product of a licensed attorney
- Engage in the unauthorized practice of law or facilitate the unauthorized practice of law by others
5. Intellectual Property
You retain full ownership of all content you provide to LetterLotus through our questionnaires, and you own the generated output. We do not claim any rights to your content after generation.
We retain all rights to the LetterLotus platform, including our website, templates, algorithms, and underlying technology.
6. Payment Terms
LetterLotus operates on a one-time purchase model. Each letter costs $29. There are no recurring charges unless you choose to purchase additional letters.
All payments are processed securely by Stripe. LetterLotus does not store or have access to your full payment card details.
We offer a 24-hour satisfaction guarantee. If you are not satisfied with your letter, you may request a full refund within 24 hours of your purchase by contacting us at support@letterlotus.com.
7. Warranty Disclaimer
All content is provided "as is" without warranty of any kind, express or implied. We do not guarantee that content will be comprehensive, accurate, or applicable to your specific situation, jurisdiction, or legal requirements.
We do not review your inputs for legal accuracy or sufficiency, draw legal conclusions, or apply the law to the facts of your situation.
8. Limitation of Liability
Our total liability to you for any damages shall not exceed the greater of fifty dollars ($50.00) or the amount you paid us in the twelve (12) months preceding the claim.
In no event shall LetterLotus, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, regardless of the cause of action or the theory of liability, even if we have been advised of the possibility of such damages.
9. Indemnification
You agree to defend, indemnify, and hold harmless LetterLotus, its officers, directors, employees, and agents from any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the services; (b) your violation of these terms; (c) any content you provide to or generate through the services; or (d) any outcomes resulting from the use of generated content.
10. Outcome Disclaimer
This tool cannot and does not guarantee any outcome including but not limited to: court sentencing decisions, employment decisions, custody determinations, debt resolution, or any other decision by any third party.
The tool has no influence over any decision-maker's judgment. You acknowledge that outcomes depend on many factors beyond the content of any letter, including the specific facts of your case, applicable laws, and the discretion of the individual or body making the decision.
11. Governing Law & Dispute Resolution
These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.
Any disputes arising under or in connection with these terms shall be resolved exclusively in the state or federal courts located in the State of New York, and you consent to the personal jurisdiction of such courts.
12. Category Restrictions
Certain letter categories are restricted due to federal regulations and the risk of unauthorized practice of law:
Foreclosure and loan modification lettersare blocked because the FTC's Mortgage Assistance Relief Services (MARS) Rule prohibits charging any upfront fee for mortgage assistance services. We direct users to free, government-approved resources instead. See our foreclosure resources page for qualified help.
Immigration hardship letters are blocked because immigration law is highly specialized, and preparing immigration documents without proper authorization constitutes the unauthorized practice of law under 8 CFR Part 292. Mistakes in immigration matters can lead to severe consequences. See our immigration resources page for qualified help.